Terms of service
Last updated November 6, 2026
These terms are between you (the business using GravonAI) and Rouble Gogna, who operates GravonAI in Ontario, Canada. By using GravonAI, you agree to them.
The service
GravonAI answers your business's phone calls with an AI receptionist. It answers questions from the information you give it, books appointments into your schedule, takes messages and shows you a summary of every call in your dashboard.
The pilot
During the pilot, GravonAI is free and includes 200 call minutes a month. If you use more, your receptionist keeps answering and we will contact you. We may change or end the pilot with notice. Pricing after the pilot will be agreed with you before you are charged anything.
Your responsibilities
- Keep your business information (hours, services, prices, policies) accurate.
- Keep your sign-in details private and only invite people who work for your business.
- Use GravonAI lawfully, including privacy and consumer protection laws that apply to your business and your callers.
- If you turn on call recording, make sure that is allowed for your business. Callers are told at the start of each call.
- Check your bookings and messages regularly.
What GravonAI does not do
- It is not an emergency service. Callers with an emergency are told to hang up and call 911.
- It never takes payments or card numbers over the phone.
- It is an AI and can make mistakes, such as mishearing a name or a time. It only answers from your information and takes a message when it does not know.
Your data
Your business data and your callers' information belong to your business. We use it only to provide GravonAI, as described in our privacy policy. You can download your data and ask us to delete your business at any time.
Availability
We work to keep GravonAI running, but it depends on phone and internet services and on our providers, so it may sometimes be unavailable. We may pause the service if it is misused, if usage is far above the plan, or to protect callers or other businesses.
Limits
GravonAI is provided as it is, especially during the free pilot. To the extent the law allows, we are not responsible for lost business, missed or wrong bookings, or other indirect losses, and our total responsibility is limited to the amount you paid us in the last 12 months.
Ending
You can stop using GravonAI at any time by telling us. When your business is deleted, its data is removed as described in the privacy policy.
Changes and law
We may update these terms and will tell you about important changes before they apply. The laws of Ontario and of Canada apply.