Privacy policy
Last updated November 6, 2026
GravonAI is an AI receptionist for businesses. It answers a business's phone calls, answers questions, books appointments and takes messages. GravonAI is operated by Rouble Gogna in Ontario, Canada. This page explains what personal information we handle, why, and your choices. We follow Canada's privacy law (PIPEDA).
Who this covers
- Callers who phone a business that uses GravonAI.
- Business owners and staff who use the GravonAI dashboard.
- People who ask to join the pilot through our website.
For callers, the business you called decides how your information is used for its own services. GravonAI handles it on that business's behalf.
What we collect
- From callers: your phone number, what you say during the call (as a written transcript), and details you give, such as your name, the reason for your call, a booking time, or a message. Every caller is told at the start that they are speaking with an AI assistant. Calls are not recorded as audio unless the business turns recording on, and then callers are told at the start of the call.
- From business owners and staff: name, email address, sign-in details, and the business information you enter, such as hours, services, prices, FAQs and documents you upload. If the business connects a Google Sheet schedule, we read which times are busy and write phone bookings into it.
- From the pilot sign-up form: your name, business name, phone number, email and type of business.
- Usage: how many calls and minutes each business uses each month.
How we use it
- To answer calls, book appointments, take messages and summarise each call for the business.
- To show the business its calls, bookings, messages and leads in its dashboard.
- To keep the service secure, count usage and fix problems.
- To contact people who asked to join the pilot.
We do not sell personal information and do not use it for advertising. Each business can only see its own information.
Who helps us run GravonAI
We use these service providers. They process information only to provide their service to us.
- Supabase: our database and sign-in. Data is stored in Canada (Montreal).
- Vercel: hosts the website and dashboard.
- Vapi: the voice platform that handles the live phone call, in the United States. It uses Deepgram to turn speech into text and Anthropic (Claude) as the AI that decides what to say.
- Google: only if a business connects its Google Sheet schedule.
Because the voice providers are in the United States, call audio and conversation text are processed there and may be subject to United States law. Business data, call summaries and bookings are stored in Canada.
How long we keep it
- Call transcripts are deleted automatically 30 days after the call.
- Call summaries, caller names, callback numbers, bookings, messages and leads are kept until the business deletes them or closes its account.
- When a business closes its account, we delete its data from our database and storage.
- Pilot sign-up requests are kept until the pilot ends or you ask us to delete them.
How we protect it
Information is encrypted in transit and at rest. Every business's data is kept separate, and access is checked on every request. Administrator accounts use two-step verification, and administrator access to a business's data is logged. We do not write personal information into our technical logs.
Your choices
- Callers: to see, correct or delete what you told a business, contact that business, or email us and we will help.
- Business owners: you can download your data from your settings and ask us to delete your business and all its data.
- Anyone: email airgogna@gmail.com with any privacy question or request. We reply within 30 days.
If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Changes
If we change this policy, we update this page and the date at the top. For important changes, we tell business owners first.
Contact
Rouble Gogna, GravonAI, Ontario, Canada. airgogna@gmail.com